Internal tools, ops software that works, built like the product, not Retool-glued.
Internal tools are products too. The ops team uses them more than your customers use yours; the support team's experience is the customer's experience one degree removed. We build internal tools as real software, typed forms, audit trails, role-based access, deployable on the same cadence as the product.
What we build
Forms generated from the real schema
Forms generated from the same data schemas the product uses. Adding a field in the database surfaces it in the internal tool without manual sync. Validation runs the same rules on the client and the server.
Audit trails on every operator action
Every state-changing action in the internal tool writes an audit row with actor + IP + before/after. Compliance reviews are a query, not a forensic effort. The support team trusts each other; the support team's customers can trust the support team.
Role-based access scoped per surface
Different roles see different views. The support tier sees customer-facing data; the billing tier sees money + tax; the compliance tier sees audit logs. No 'admin sees everything' anti-pattern.
Real search across customer data
Internal-tool search hits the same indexed catalog the customer-facing surfaces use. Support finds a customer by email, phone, or domain in under a second; no '15 minutes waiting on a database query that wasn't shaped for this'.
Workflow runs that the ops team can trigger
Refund processing, account merges, data exports, manual recoveries, exposed as typed workflows in the tool. The ops team triggers; the worker tier executes; the audit log records. No 'engineer please run this SQL'.
Deployed alongside the product, not in a separate repo
Same codebase, same deploy pipeline, same observability. New features in the product ship with internal-tool support in the same PR. No drift between what the product does and what ops can support.
Where this fits
Your ops team is running on five Retool apps, three spreadsheets, and a Slack channel called #manual-fixes.
Your support team can't answer customer questions without engineering involvement because they don't have the right surfaces.
Your last compliance review surfaced that 'admin actions' were happening through direct SQL with no audit trail.
Tech stack
- TypeScript
- Next.js
- Postgres
- Drizzle
- WorkOS
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